POSTAGE & DELIVERY
Delivery & Postage Policy
AFTA Studios offers international shipping. Please note how our site includes EU tax costs in shipping cost calculations.
Shipping Rates
UK Shipping
Large Letter - Second Class (up to 749g): £2.99
Small Parcel 48 Tracked (up to 2kg): £3.99
Medium Parcel - 48 Tracked (up to 5kg): £7.99
International Shipping
Shipping rates for international orders vary based on the destination and the size of the order. These rates will be clearly displayed during checkout.
EU Standard Shipping
Available to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Non-EU Standard Shipping
Available to:Iceland, Norway, Switzerland.
USA Shipping
Mainland USA only (excluding Alaska & Hawaii).
Dispatch & Shipping Times
All processing, dispatch, and shipping dates are approximate and differ for each item; they will be displayed on the listing. For UK orders, items are typically sent via Royal Mail and usually take 7 to 10 days to arrive from the order date.
dispatchment times
If your item is not on a pre-order, our approximate processing time to dispatch an order from our offices is around 5-7 working days (Monday-Friday), not including the day the order was placed.
Shipping Times (Once Dispatched)
UK standard: 48 hours (shipped with Royal Mail)
Europe: 5-10 working days
USA: 5-10 working days
Australia: 10-14 working days
International Shipping times
International shipping times will vary depending on the destination and postal service. Please note, delivery times cannot always be guaranteed. However, if you have not received your parcel in the time frames stated above, please do contact us at support@aftastudios.com.
Tax & Customs Information
IOSS for EU Orders
We are registered withIOSS, which means all taxes for EU countries will be added at checkout. There are no additional VAT or customs fees upon delivery, ensuring faster clearance through customs.
Non-EU Orders
For countries outside the EU, we do not cover taxes, customs duties, or import charges. These will need to be paid by you upon delivery in your country.
USA Orders
For US customers, all import taxes, tariffs, and customs duties are the responsibility of the buyer and must be paid upon delivery in the USA.
Delays and Unforeseen Circumstances
Please note that while we strive to meet the stated delivery times, unforeseen delays may occur, particularly with itemson pre-order. This could be due to production delays, public holidays, or unforeseen issues with our postal partners. We will always keep you informed of any significant delays and appreciate your understanding and patience in such cases.
Delivery Issues and Lost Packages
In the rare event that your order is delayed significantly or does not arrive, please contact our customer service team at support@aftastudios.com. For items shipped viaRoyal Mail, please allow up to14 business days before reporting a missing parcel, as delays may occur due to postal backlogs or other external factors.